![]() ![]() The only difference is you’ll have the option either to view the monitors on your single screen or to switch between monitors as you take control of the user’s device. Once you have a solution that allows remote support for multiple monitors, the process of providing remote support is very similar to the process of providing support for a workstation with a single monitor. Without a tool specifically designed to make multi-monitor support easier, technicians may struggle to maneuver between the various monitors and view screens while resolving end user problems. To provide remote support to multiple monitors, you need a remote access solution designed to let IT technicians access and control users’ computers from a remote location with the ability to more easily switch between monitors. How to provide remote support to multiple monitors.The best way to monitor incoming session requests in real time is to keep the Tech Console running in the background. ![]() ![]() You can also use the Downloads section of the Admin Area to select the Console, Agent, Applet, or Dameware Remote Everywhere Proxy version you require.Īfter you download and install Dameware Remote Everywhere, open the Tech Console and log in to begin assisting your customers.Then it will prompt you to download the Technician Console and Agent version you require. Use the Startup Wizard to guide you through adding your company name and logging into your account.After logging into Dameware Remote Everywhere, you will be in the Admin Area.Go to the Dameware Remote Everywhere website to learn more. Access and control your customers' Mac or Windows devices from anywhere in the world using only an internet connection. Getting started with Dameware Remote Everywhereĭameware Remote Everywhere gives your company the ability to provide live technical support and remote assistance without any geographical restrictions. ![]()
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